Privacy Policy

Privacy Policy

Last Updated: October 2026

Download Privacy Policy

Introduction

At Kearny Bank (“Kearny,” “we,” or “us”), we respect your privacy, and we are committed to protecting the personal information you entrust to us. Information collected in connection with your Kearny bank accounts or any financial products is governed primarily by our GLBA Privacy Notice for Consumers.

If you are not a banking customer, this Privacy Policy (the “Policy”) applies only when you visit our website or otherwise engage with the online services we may make available to you.

The Policy explains:

• The types of personal information we collect
• How we use it
• When and with whom we share it
• Your privacy choices and rights
• How to contact us with questions

The Policy applies to information collected through our website, kearnybank.com (“Website” or “Site”), our Kearny Bank Mobile Banking application (“Mobile App”), and related digital services, such as the AI Chat function available on our Website. Your information is subject to this Policy when you engage with our Services as described below:

• Visit or use our Website;
• Open or maintain an online banking account with us;
• Download and use our Kearny Bank Mobile Banking Application;
• Contact our Client Support team via phone, email, text, or the chat function on our Website;
• Respond to online surveys, promotions, or advertisements
• Submit forms or provide feedback to us online;
• Interact with us on Facebook, Instagram, X, or similar social media platforms;

We may provide products or Services to you directly, through our service providers (including advertising partners), or other third parties. Please note that any links to third-party websites, products, or services are governed by their own privacy policies, and not Kearny Bank.

This Policy may be updated from time to time, and your continued engagement with our Website or other Services indicates your consent to the information practices described herein.

Information We Collect

Personal Information means any information that is linked or reasonably linkable to an identified or identifiable person. Personal Information does not include information that is de-identified or publicly available.

Depending on how you engage with our Website or other products or Services, we may collect:

• Contact Information and Identifiers, such as
  • Name
  • Mailing Address
  • Email Address
  • Phone Number
  • Account or other Identification Numbers
• Online Account Information
  • Account Preferences and Settings
• Financial Information
  • Account balances
  • Debit or Credit card number, expiration date, and CVV
  • Transaction history
  • Check images
• Device and Online Activity Information
  • IP address
  • Device ID number, model, OS, or other details
  • Browser Type
  • Pages visited on our Website or Mobile App
  • Interactions with our advertisements or emails
  • Browsing History
• Communications
  • Information you provide when you:
    • Contact our Client Support team.
    • Correspond with us via email or text
    • Use our online chat function, powered by Glia (i.e., webchat transcriptions)
    • Complete online forms or surveys
• Location Information
  • Mailing Address
  • General geolocation based on your IP address or other device details
  • Precise geolocation unless rejected through our Mobile App (e.g., for branch locator services)
• Demographic and Professional Information
  • Where necessary and as permitted by law, such as for lending applications, we may collect:
    • Age or date of birth
    • Occupation
    • Marital status
    • Education level
    • Military or veteran status
• Audio and Video Recordings
  • We may record your calls with our Client Support teams
• Inferences, such as information about your preferences used to customize content or identify Services that may be of interest to you
• We may analyze information from your use of our Services to detect fraudulent behavior, evaluate consumer preferences, and serve you with personalized online content
• Sensitive Personal Information
  • In limited circumstances, we may collect sensitive personal information from our customers including:
    • Social Security numbers
    • Racial or ethnic information
    • Precise geolocation (through our Mobile App) unless rejected
    • Username and password for access to your online banking accounts

If we collect information that does not identify you on its own, but then combine it with information that does, we treat the combined information as Personal Information.

How We Collect Information

We may collect information about you directly, through automated technologies, or from other sources, including publicly available information.

Information Collected Directly

You may provide us with personal information when you:

• Enroll in our digital banking Services through the Website
• Complete any contact form on the Website
• Subscribe to receive our emails or other marketing materials
• Submit surveys, reviews, or other feedback to us
• Correspond with us via email, text or other online platforms, such as the interactive chat feature on our Website
• Engage with us on social media
• Enter a promotion

Information Collected through Automated Technologies

We use cookies, pixels, and similar technologies (“tracking technologies”) to operate and secure our Website and Mobile App, analyze digital services, understand and measure engagement with our content and marketing, and, where permitted by applicable law, personalize content and deliver or facilitate advertising tailored to users’ likely interests.

Tracking technologies collect information about your browser and related computer activity, including the IP address used to access our Website or Mobile App. They do not generally provide us with personal identifiers such as your name. However, we may associate or combine the device identifiers collected through tracking technologies  with other personal identifiers you provide to us directly or that we receive from third parties. We may use this information to better understand your interactions with us, recommend relevant content or services, measure the effectiveness of our advertising and marketing, and provide advertising tailored to your interests.

We also use tracking technologies for analytics purposes, and to maintain the security and functionality of our Website and Mobile App. We may receive or disclose the information collected through tracking technologies with our service providers or third parties, including advertising and marketing partners.  

Tracking technologies we use include:

• Necessary: Necessary cookies are needed for our Website to function properly and enable core features. These cookies do not collect or store personally identifiable information.
• Functional: Functional cookies help make your experience on our Website more convenient, but they are not required for the Website to work. For example, they may remember your preferred language, time zone, or display settings.
• Analytics: Analytics cookies help us understand how visitors use our Website so we can improve performance and user experience. For example, they may collect information about pages visited, time spent on the Website, and browser details.
• Advertisement: Advertisement cookies are used to provide more relevant advertising, measure the effectiveness of advertising campaigns, and help tailor content to user interests.

You can manage your tracking technologies at any time through the Preferences Center available on our Website.

You may also learn more about industry advertising opt-out programs at https://www.youradchoices.com/ (Web Browsers) and https://www.aboutads.info/appchoices (Mobile Apps).

Information Collected from Other Sources

We may collect information about you from:

• Advertising partners, including social media companies
• Service providers, including business and customer growth consulting firms
• Other consumers, for example, when another Kearny customer refers you to our Services

Publicly available sources, such as customer reviews

How We Use Information

We use Personal Information to:

• Open, manage, and secure digital banking accounts
• Provide and personalize our products and Services
• Process transactions and prevent fraud
• Respond to questions and requests
• Support and further develop our Website and Mobile App
• Personalize your Website experience and deliver content relevant to your interests
• Detect and prevent fraud
• Secure and maintain the integrity of our information systems and business
• Conduct research and data analytics on our current and future business practices
• Meet legal and regulatory requirements, including comply with a court order or responding to law enforcement, where applicable
• Evaluate or conduct a merger, divestiture, restructuring, or other sale or transfer of our assets, in which Personal Information held by us is among the assets transferred.
• Conduct general business operations and planning

In each case, we use Personal Information for the purposes for which it was collected.

How Personal Information is Disclosed

We may disclose your Personal Information to:

• Service Providers
  • Companies that assist us with business development and operations, including:
  • Business or customer growth consulting
  • Customer data enrichment
  • Hosted Website applications, such as our online chat function
  • Other communications protocols
  • Research and data analytics
  • Information security and credit risk reduction
  • Breach and fraud detection, prevention, and response
  • Website and Mobile App development

• Authorized Representatives
• Legal or Regulatory Authorities
• Law Enforcement Agencies
• Advertising and Marketing Partners
  • Social media companies
• Other People or Companies upon your request
• Nonaffiliated third parties unless you have opted out of those disclosures
• A buyer, successor, or other party involved in a business transaction, where one of the prospective, transferred assets is Personal Information.

Your Privacy Choices

All Kearny Bank customers may:

Manage and Update Online Account Information

Log in to your digital banking account to review and update your information

Unsubscribe from Marketing Emails

Click the “Unsubscribe” link included in promotional emails. Please note that even if you opt-out of promotional emails, we may still need to send you emails about your account and other transactional information

Stop Text Messages

Reply “STOP” to any SMS message from us. Please note that if you opt to receive SMS communications from Kearny, we will only use your phone number to provide the messaging requested.

Opt Out of Direct Mail

You may request that we stop sending you postal mail by submitting a request to  [email protected].

Data Retention

We keep Personal Information only as long as necessary to provide products and Services, comply with legal requirements, resolve disputes, protect our business, and enforce agreements.

Children's Privacy

Our website and online Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us online, please contact us at [email protected] so we can take appropriate action.

Change to this Privacy Policy

We may update this Privacy Policy periodically. When we do, we will update the "Last Updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Mailing Address:

Marketing Department
120 Passaic Avenue
Fairfield, NJ 07004

If you need to access this Privacy Policy in an alternative format, please contact us at [email protected].