Artificial intelligence upgrade providing 24/7 information, support on Kearny Bank’s website
May 3, 2023
A new artificial intelligence (AI) chatbot from Clinc – the leader in conversational AI technology for banking – now provides 24/7 access both to information and support via Kearny Bank’s website. The virtual assistant chatbot enables clients to quickly access online information by interacting either through spoken or typed queries.
Natural and free-flowing, online exchanges using Clinc’s technology are truly conversational. Clients are able to pursue varied avenues of inquiry and make multiple requests during a single interaction. Potential topics for discussion include personal or business product offerings, branch and ATM locations, home mortgage loans and refinancing, credit cards, and opening accounts, along with dozens of other subjects that would previously have required a phone call or even a branch visit. With the chatbot, the majority of Kearny Bank client inquiries can be handled through AI technology.
"We are very excited about partnering with Kearny Bank," says Clinc CEO Jon Newhard. "The Kearny Bank team clearly recognizes that today’s consumers are increasingly becoming digitally savvy, with a desire to access information when and where they want it. Kearny’s Bank’s virtual assistant is yet another choice for their customers to interact with."
Janine Specht, Kearny Bank Senior Vice President / Director of Digital Banking notes: “We’ve always been committed to making the banking process as quick and easy as possible for our clients. By incorporating Clinc’s AI virtual assistant into our website, we make getting understandable answers as simple as current technology allows. And some of our clients have already told us using the chatbot is fun.”
View Kearny Bank's virtual assistant at kearnybank.com.
About Kearny Bank
Combining the finest traditions of community banking with the industry’s latest, most effective financial products and services, Kearny Bank provides business and personal clients with the tools for success. Established back in 1884, and now operating from corporate offices in Fairfield, NJ, Kearny Bank’s footprint covers most of New Jersey, along with Brooklyn and Staten Island. Additional information is available at kearnybank.com or by visiting Kearny Bank’s social media channels: Facebook, Instagram, Twitter, LinkedIn and YouTube.
About Clinc
Clinc is the leading global provider of conversational artificial intelligence technologies. Headquartered in Ann Arbor, Michigan, the company was founded in 2015 by world-class AI and systems research professors at the University of Michigan. Utilizing the world's most sophisticated natural language processing engine and the most advanced scientific discoveries in AI research, Clinc's AI emulates human intelligence and can understand unstructured, unconstrained speech, and interpret not only semantics and intent, but the underlying meaning of user queries. Learn more at clinc.com.